Privacy Policy

Overview

Hero Haven Institute ("Hero Haven," "we," "us," or "our") is a Texas-based 501(c)(3) charitable organization. We respect the privacy of every person who visits this website or contacts us — whether as a prospective donor, partner, veteran, family member, or member of the general public.

This Privacy Policy describes what information we collect, how we use it, with whom we share it, and what choices you have. It applies to information collected through MyHeroHaven.org and all inquiry forms on this site.

Information We Collect

Information you provide directly

We collect information you submit voluntarily through the forms on this site. Depending on the form you use, this may include:

• Your name (first and last)
• Email address
• Phone number (optional on most forms)
• Organization name and title
• City and state
• Veteran status and relationship to service (Veteran & Family Inquiry form only)
• Area of philanthropic interest
• Message content and notes you choose to share
• Consent to receive updates

You are never required to provide sensitive personal information such as Social Security numbers, financial account numbers, medical history, or payment information through this website.

Information collected automatically

When you visit this website, our hosting provider (Hostinger) and any analytics tools we use may automatically collect certain technical information, including IP address, browser type, pages visited, and referring URL. This information is used in aggregate for website improvement purposes and is not linked to your personal identity.

This website does not use tracking cookies for advertising or behavioral profiling purposes.

How We Use the Information We Collect

We use the information you provide for the following purposes:

• To respond to your inquiry with the care and attention it deserves
• To facilitate donor, partnership, media, or governance conversations as appropriate to your inquiry
• To route veteran and family inquiries to the appropriate institutional contact
• To send institutional updates to individuals who have explicitly requested them
• To understand the level of interest from the veteran and family community as the institution develops
• To maintain records consistent with our obligations as a 501(c)(3) charitable organization
• To improve the clarity and usefulness of this website

We do not use your information for automated decision-making, targeted advertising, or any purpose unrelated to Hero Haven's institutional mission.

Sharing and Disclosure

Hero Haven does not sell, rent, or trade your personal information to any third party under any circumstances.

We may share your information in the following limited circumstances:

• With service providers who support our operations. Form submissions are processed through our WordPress installation hosted on Hostinger (hostinger.com). Hostinger may store submitted data on its servers in accordance with its own privacy policy. We do not use third-party form processing services that store your data independently of our own servers.
• As required by law. We may disclose information if required to do so by applicable law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Hero Haven, its donors, or the public.
• With your explicit consent. We will not share your information with any other party without your knowledge and agreement.

We do not share donor information, veteran or family inquiry information, or any personally identifiable information with other charitable organizations, commercial partners, or mailing list vendors.

Data Retention

We retain inquiry and contact information for as long as necessary to fulfill the purpose for which it was submitted — including maintaining the relationship with donors, partners, and interested veterans and families through the institution's development and operation.

If you have subscribed to updates and wish to be removed from our list, you may unsubscribe at any time using the unsubscribe link in any update email, or by contacting us directly.

If you would like your information to be deleted from our records entirely, you may request deletion by contacting us. We will honor deletion requests to the extent permitted by our legal and charitable record-keeping obligations.

Security

Hero Haven takes reasonable measures to protect the information submitted through this website from unauthorized access, disclosure, alteration, or destruction. This site is served over HTTPS and all form submissions are transmitted securely. Our hosting infrastructure is maintained by Hostinger, which employs industry-standard security practices.

No transmission over the internet or electronic storage system is completely secure. While we use reasonable safeguards, we cannot guarantee the absolute security of your information.

Third-Party Services

This website uses the following third-party services that may collect or process data:

• Hostinger (hostinger.com) — Website hosting and infrastructure. Hostinger processes and stores website traffic and form submission data on its servers. See Hostinger's privacy policy at hostinger.com/privacy-policy.
• Google Fonts (fonts.googleapis.com) — Typeface delivery. Google Fonts may log font requests, which could include your IP address, as part of its CDN operation. Hero Haven uses Google Fonts solely for typographic purposes.
• WordPress (wordpress.org) — Content management system. Hero Haven's website is built on WordPress open-source software. No data is transmitted to WordPress.com as a result of using the WordPress software.

Hero Haven does not use Facebook Pixel, Google Ads tracking, Meta advertising, or any behavioral advertising technology on this website. We have no advertising relationships of any kind. This website exists solely in service of the institution's mission.

If Hero Haven activates online donation processing through Givebutter or a similar platform in the future, this policy will be updated to reflect that service and its data handling practices.

Your Rights

Depending on your location, you may have certain rights with respect to your personal information, including:

• The right to know what information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of communications at any time

To exercise any of these rights, contact us using the information in the Contact section below. We will respond to all requests within a reasonable time and handle them with institutional seriousness.

If you are a Texas resident, additional rights may apply under the Texas Data Privacy and Security Act (TDPSA). Contact us for more information about your rights under Texas law.

Children

This website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of this website following any update constitutes acceptance of the revised policy.

We encourage you to review this policy periodically, particularly as the institution develops and new services or capabilities are activated.

Contact

If you have questions, concerns, or requests related to this Privacy Policy or Hero Haven's handling of your personal information, please contact us:

We are committed to responding to all privacy-related inquiries promptly and with the institutional seriousness they deserve.